Customer Reviews & Testimonials
What NYC Says About Our Pest Control & Exterminator Services
With a 4.9 out of 5 average rating and over 2,847 verified reviews, NYC Commercial Exterminator is the highest-rated pest control and exterminator service in New York City. Our licensed exterminators deliver consistent, reliable pest control results across all five boroughs and the surrounding metro area. Read real reviews from operators, renters, property managers, and business owners who have trusted us with their cockroach extermination, bed bug treatment, rat extermination, mouse extermination, termite treatment, and general pest control needs.
4.9/5
Average Rating
★★★★★
2,847+
Verified Reviews
98%
Customer Satisfaction
94%
Would Recommend Us
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Featured Pest Control Reviews
These are some of our most detailed customer testimonials. Every review below comes from a real New Yorker who hired our licensed pest control and exterminator services to solve a real pest problem. We are proud of the work our exterminators do every day across NYC, and these reviews reflect the level of professionalism and results our customers have come to expect.
Maria Gonzalez
Washington Heights, Manhattan — Restaurant — Washington Heights
I run a Dominican restaurant on 181st Street and we'd been fighting German cockroaches for months — my previous pest vendor would spray, leave, and the roaches were back in a week. NYC Commercial Exterminator's tech walked the whole kitchen, dish pit, dry storage, and dining area, found harborage behind the line and under the dish sink we didn't even know about, and put together a gel bait + IGR plan. Within two weeks we saw a massive drop. By week four they were gone. They also gave me a full DOH-ready pest log with EPA-reg numbers and product info, which is the documentation my last guy could never produce. We passed our last inspection clean. Real commercial pest control, not just someone spraying chemicals.
2026-01-15
James Chen
Williamsburg, Brooklyn — Boutique hotel — Williamsburg
We run a 24-unit boutique hotel in Williamsburg and got a bed bug complaint from a guest. We needed it handled fast and discreetly — bad reviews can destroy us. I called NYC Commercial Exterminator on a Friday afternoon and they had a K-9 inspection team on site Saturday morning. Confirmed activity in the originating room and one adjacent room. They did whole-room heat treatment overnight, both rooms back in service by check-in time. Two-week follow-up was clean. Provided full documentation we shared with the original guest as a goodwill gesture. Every hotel operator in NYC needs a commercial bed bug vendor like this on speed dial.
2026-02-03
Robert Williams
Astoria, Queens — Independent grocery — Astoria
We run a small grocery store on Steinway Street and started hearing scratching in the walls overnight. Then we found gnaw marks on bagged rice in the back stockroom and droppings near the dumpster pad. Rats. NYC Commercial Exterminator did a full exterior walkthrough — found three entry points: a gap around our dryer vent, a foundation crack near the basement window, and a hole where an old cable line used to run. They sealed everything with steel mesh and metal flashing, put tamper-resistant bait stations around the building perimeter, and snap traps in the basement. Scratching stopped within a week. Two follow-up visits confirmed the exclusion held. This is what commercial rodent control should look like — not just trapping, but solving the entry-point problem.
2025-12-20
Angela Thompson
Park Slope, Brooklyn — Cafe — Park Slope
Every winter our Park Slope cafe got mice in the back-of-house — droppings in the dry storage, scratching in the walls — and our previous pest vendor was just resetting traps month after month. NYC Commercial Exterminator's exterminator spent over an hour inspecting basement to attic and found a dozen entry points: gaps around old radiator pipes, a deteriorating door sweep on the basement entry, and openings where plumbing stacks went through the floors. They sealed every gap with appropriate materials, set up interior monitoring stations, and added an exterior bait program. We've now made it through two winters with zero mouse sightings in the cafe. This is the difference between a real commercial pest control program and a pest vendor who just shows up to bill you.
2026-02-18
David Kim
Flushing, Queens — Restaurant — Flushing
I own a small Korean restaurant in Flushing and we were getting hammered with cockroaches no matter how clean we kept the kitchen. Turns out the previous tenant in our space had a serious infestation and never properly remediated it. NYC Commercial Exterminator's tech identified the species (German cockroach), located the source (gel bait residue from a half-done DIY job that was actually attracting roaches), and built a treatment plan. Three visits, comprehensive documentation, and a clean DOH walkthrough later, we're cockroach-free. They also flagged conducive conditions I should fix (gap around the gas line under the wok station). My next inspection was A grade.
2025-11-08
Sarah Mitchell
Tribeca, Manhattan — Class A office — Tribeca
Our Tribeca law firm started seeing mouse droppings in the office kitchen and copy room. As you can imagine, mice in a Class A office building with high-end clients walking through is unacceptable. NYC Commercial Exterminator came in after-hours so the team never saw any pest activity, identified that the contractor for our recent buildout had left gaps around new plumbing and HVAC penetrations, sealed everything with copper mesh, set up discreet monitoring stations, and gave us a written report we shared with building management to get reimbursed. Two weeks: mouse-free. Smart, professional, completely discreet — exactly what a corporate environment requires.
2026-01-22
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Exterminator Reviews by Service
Our customers hire us for a wide range of pest control services. Below you will find reviews organized by the specific exterminator service our customers received. Whether you need cockroach extermination, bed bug treatment, rat control, mouse removal, termite treatment, or general pest management, you can read what real customers have to say about the quality of our exterminator work in each category.
Cockroach Extermination Reviews
Read what NYC residents and businesses say about our cockroach extermination services. Our licensed exterminators have earned top ratings for cockroach extermination across every borough. See our cockroach extermination service page for full details and pricing information.
Maria Gonzalez
Washington Heights, Manhattan — Restaurant — Washington Heights
I run a Dominican restaurant on 181st Street and we'd been fighting German cockroaches for months — my previous pest vendor would spray, leave, and the roaches were back in a week. NYC Commercial Exterminator's tech walked the whole kitchen, dish pit, dry storage, and dining area, found harborage behind the line and under the dish sink we didn't even know about, and put together a gel bait + IGR plan. Within two weeks we saw a massive drop. By week four they were gone. They also gave me a full DOH-ready pest log with EPA-reg numbers and product info, which is the documentation my last guy could never produce. We passed our last inspection clean. Real commercial pest control, not just someone spraying chemicals.
2026-01-15
David Kim
Flushing, Queens — Restaurant — Flushing
I own a small Korean restaurant in Flushing and we were getting hammered with cockroaches no matter how clean we kept the kitchen. Turns out the previous tenant in our space had a serious infestation and never properly remediated it. NYC Commercial Exterminator's tech identified the species (German cockroach), located the source (gel bait residue from a half-done DIY job that was actually attracting roaches), and built a treatment plan. Three visits, comprehensive documentation, and a clean DOH walkthrough later, we're cockroach-free. They also flagged conducive conditions I should fix (gap around the gas line under the wok station). My next inspection was A grade.
2025-11-08
Thomas Brown
East Village, Manhattan — Bar — East Village
I run a small bar on Avenue A and we had a cockroach issue creeping into the dishwell area and behind the speed wells. NYC Commercial Exterminator handled my side of the operation cleanly — gel bait, dust in wall voids, entry-point sealing — and roach activity dropped dramatically within a week. Four stars (not five) only because in a multi-tenant building this old, complete elimination requires the whole building to treat coordinated, which my landlord hasn't agreed to yet. But for what they could control in my space, the work was excellent and they were honest that without building-wide treatment some carryover from neighbors was likely. Appreciate the honesty and expertise.
2025-12-05
Jessica Wong
Hoboken, New Jersey — Bakery — Hoboken NJ
I own a small bakery in Hoboken and we had recurring cockroach activity in the back near the dish station and mixer area. Three pest companies had treated it over a year and none of them solved it. NYC Commercial Exterminator's tech ran a targeted IGR + gel bait protocol along with crack-and-crevice work where every previous vendor had missed harborage behind the mixer base. Six weeks later: zero cockroach activity. Three months later: still zero. Whatever the other companies had been doing was clearly not enough. This commercial exterminator team actually solves the problem. Five stars for Hoboken food service.
2025-09-20
Bed Bug Treatment Reviews
Read what NYC residents and businesses say about our bed bug treatment services. Our licensed exterminators have earned top ratings for bed bug treatment across every borough. See our bed bug treatment service page for full details and pricing information.
James Chen
Williamsburg, Brooklyn — Boutique hotel — Williamsburg
We run a 24-unit boutique hotel in Williamsburg and got a bed bug complaint from a guest. We needed it handled fast and discreetly — bad reviews can destroy us. I called NYC Commercial Exterminator on a Friday afternoon and they had a K-9 inspection team on site Saturday morning. Confirmed activity in the originating room and one adjacent room. They did whole-room heat treatment overnight, both rooms back in service by check-in time. Two-week follow-up was clean. Provided full documentation we shared with the original guest as a goodwill gesture. Every hotel operator in NYC needs a commercial bed bug vendor like this on speed dial.
2026-02-03
Michael Rodriguez
Crown Heights, Brooklyn — Hostel — Crown Heights
We operate a hostel in Crown Heights with high guest turnover and bed bug introductions are an existential risk. We had a confirmed report from a guest and needed it eliminated before our next group booking. I had already tried two other companies in the past for similar issues and neither fully resolved it. NYC Commercial Exterminator's tech inspected every room, not just the reported one, and found early-stage activity had spread to two adjacent rooms via the shared HVAC. Heat treatment across all three rooms, dust treatment in wall voids, mattress encasements on every bed. Two-week follow-up caught a few remaining nymphs. Final inspection: clean. Two months of zero reports since. Every hostel and hotel operator in NYC needs this team.
2025-10-15
Jennifer Park
Long Island City, Queens — Property mgmt — Long Island City
I manage a high-rise residential property for a property management firm in Long Island City and a tenant reported bed bugs. Building-side, that's our liability — we had to act fast. NYC Commercial Exterminator had a tech on site within 24 hours. Confirmed early-stage activity limited to the originating unit. K-9 inspection of the two adjacent units came back clean. Targeted heat treatment of the affected unit, follow-up inspection two weeks later was negative. Full documentation in our compliance file. The tenant was satisfied, the building management team was satisfied, and the issue never spread. This is the kind of vendor relationship a property management portfolio needs.
2026-02-10
Kevin O'Brien
Long Island City, Queens — Coworking space — Long Island City
I manage a co-working space in Long Island City and one of our member companies reported bed bugs in a private office (one of the team had unknowingly brought them in from a recent stay somewhere). Coworking + bed bugs = potential PR nightmare. NYC Commercial Exterminator had a K-9 inspection team on site within 24 hours. Confirmed activity limited to that single office and the upholstered chairs. Targeted heat treatment of that office and an adjacent storage closet as a precaution. Follow-up two weeks later: no remaining activity. The team was discreet, professional, and the docs they provided for our property manager were inspection-ready. Worth every dollar.
2026-02-25
Susan Kim
Chelsea, Manhattan — Gym — Chelsea
I run a gym in Chelsea and got a bed bug introduction in the locker room — a member had unknowingly brought one in. Worst nightmare for a gym. NYC Commercial Exterminator was on site within hours, did a K-9 inspection across both locker rooms and the studio rooms, confirmed activity limited to the originating locker bank. Targeted heat treatment overnight when we were closed, follow-up two weeks later was clean. Provided documentation we shared transparently with members so they knew we'd taken it seriously. Zero membership impact. Professional, fast, discreet — exactly what a hospitality-style business needs from a commercial exterminator.
2026-01-29
Heather Kim
Brighton Beach, Brooklyn — Assisted living — Brighton Beach
We run a small assisted living facility in Brighton Beach and discovered bed bugs in one resident's room after a family visit. Sensitive situation with elderly residents and we needed it handled with care and absolute discretion. NYC Commercial Exterminator's tech was compassionate, patient, and explained everything in simple terms. He did K-9 inspection across adjacent rooms (clean), targeted treatment of the affected room and a precautionary treatment of the adjacent storage closet. Two treatments, two follow-ups, full elimination. Our state inspector noted the documentation as exemplary. The compassion and professionalism this team showed our residents was exceptional — exactly the right vendor for healthcare and senior living commercial properties.
2025-10-25
Rat Extermination Reviews
Read what NYC residents and businesses say about our rat extermination services. Our licensed exterminators have earned top ratings for rat extermination across every borough. See our rat extermination service page for full details and pricing information.
Robert Williams
Astoria, Queens — Independent grocery — Astoria
We run a small grocery store on Steinway Street and started hearing scratching in the walls overnight. Then we found gnaw marks on bagged rice in the back stockroom and droppings near the dumpster pad. Rats. NYC Commercial Exterminator did a full exterior walkthrough — found three entry points: a gap around our dryer vent, a foundation crack near the basement window, and a hole where an old cable line used to run. They sealed everything with steel mesh and metal flashing, put tamper-resistant bait stations around the building perimeter, and snap traps in the basement. Scratching stopped within a week. Two follow-up visits confirmed the exclusion held. This is what commercial rodent control should look like — not just trapping, but solving the entry-point problem.
2025-12-20
Patricia Lopez
Harlem, Manhattan — Restaurant — Harlem
We run a chicken restaurant on 125th Street and had a serious rat problem in the back alley and basement. We could hear them in the walls, customers were noticing activity near the dumpster, and a near-miss with a DOH inspector spurred immediate action. NYC Commercial Exterminator sent a tech with serious rat experience in Upper Manhattan. He explained that nearby construction and sanitation patterns in the area were driving the pressure. The plan: exterior tamper-resistant bait stations, burrow treatment in the alley where he identified active runs, basement exclusion with steel mesh on utility penetrations, replacing a deteriorated basement window, and new door sweeps. Within three days the noise stopped. Follow-ups confirmed control. Cleaned our next DOH inspection. Excellent commercial pest control.
2026-01-08
Anthony Russo
Sheepshead Bay, Brooklyn — Seafood restaurant — Sheepshead Bay
We run a seafood restaurant in Sheepshead Bay and proximity to the water plus the dumpster behind us created a heavy rat problem in our back alley. Customers were starting to notice on their way to the patio entrance. NYC Commercial Exterminator's tech understood the unique pressure on waterfront restaurants. The plan: exterior bait stations, burrow treatment in the alley, exclusion at the dumpster pad including a new door sweep and mesh on the wall vents, plus weekly monitoring during peak season. Within two weeks the back alley was clean. Their tech is genuinely knowledgeable about rat behavior near coastal commercial properties. Highly recommend for any waterfront restaurant or food business.
2025-07-18
Mouse Extermination Reviews
Read what NYC residents and businesses say about our mouse extermination services. Our licensed exterminators have earned top ratings for mouse extermination across every borough. See our mouse extermination service page for full details and pricing information.
Angela Thompson
Park Slope, Brooklyn — Cafe — Park Slope
Every winter our Park Slope cafe got mice in the back-of-house — droppings in the dry storage, scratching in the walls — and our previous pest vendor was just resetting traps month after month. NYC Commercial Exterminator's exterminator spent over an hour inspecting basement to attic and found a dozen entry points: gaps around old radiator pipes, a deteriorating door sweep on the basement entry, and openings where plumbing stacks went through the floors. They sealed every gap with appropriate materials, set up interior monitoring stations, and added an exterior bait program. We've now made it through two winters with zero mouse sightings in the cafe. This is the difference between a real commercial pest control program and a pest vendor who just shows up to bill you.
2026-02-18
Sarah Mitchell
Tribeca, Manhattan — Class A office — Tribeca
Our Tribeca law firm started seeing mouse droppings in the office kitchen and copy room. As you can imagine, mice in a Class A office building with high-end clients walking through is unacceptable. NYC Commercial Exterminator came in after-hours so the team never saw any pest activity, identified that the contractor for our recent buildout had left gaps around new plumbing and HVAC penetrations, sealed everything with copper mesh, set up discreet monitoring stations, and gave us a written report we shared with building management to get reimbursed. Two weeks: mouse-free. Smart, professional, completely discreet — exactly what a corporate environment requires.
2026-01-22
Diana Cohen
Prospect Heights, Brooklyn — Catering kitchen — Prospect Heights
Every winter our Prospect Heights catering kitchen would get mice — droppings in the dry storage, scratching in the walls, the works. We're near the Botanic Garden and the tech explained that proximity to green spaces plus older building stock = ideal mouse conditions. NYC Commercial Exterminator did a full envelope exclusion: sealed over twenty entry points, gaps around basement pipes, openings where the facade meets the roof line. Then interior monitoring stations and exterior bait. Two winters into the program: exactly zero mice inside the kitchen. After years of seasonal frustration this is the first real solution. Worth every cent for commercial rodent control in Brooklyn.
2025-11-30
Rebecca Goldberg
Upper West Side, Manhattan — Medical practice — Upper West Side
Mice in our Upper West Side medical practice. Even nice Manhattan commercial spaces get pest issues. NYC Commercial Exterminator was discreet and professional — they understood we needed treatment that wouldn't impact patient comfort or any sensitive medical equipment. Their tech identified entry points around old radiator pipes and a gap in the building service door. He sealed everything, set up monitoring stations, and the mice were gone within a week. Four stars not five only because our initial appointment had to be pushed back by a day. Actual work was flawless. This commercial pest control company understands how to work in healthcare environments. Recommend without hesitation.
2025-12-29
Termite Treatment Reviews
Read what NYC residents and businesses say about our termite treatment services. Our licensed exterminators have earned top ratings for termite treatment across every borough. See our termite treatment service page for full details and pricing information.
Lisa Anderson
Bay Ridge, Brooklyn — Mixed commercial building — Bay Ridge
I own a small commercial building in Bay Ridge that I lease to a dry cleaner and an insurance office. The dry cleaner tenant noticed a winged termite swarm coming out of the wall near their back room. NYC Commercial Exterminator did a full structural inspection and confirmed subterranean termite activity along the back foundation wall. They presented options: liquid barrier treatment versus bait station monitoring. We went with the liquid barrier given the active infestation. Treatment took a day, no disruption to either tenant. Annual monitoring inspections set up. As a small commercial landlord I appreciated the clarity, options, and follow-through.
2025-08-22
Richard Davis
Howard Beach, Queens — Commercial building — Howard Beach
Flying ants out of a basement wall crack at our Howard Beach commercial building turned out to be termite swarmers — a sign of a mature colony. NYC Commercial Exterminator came out same-day and confirmed active subterranean termites. The tech explained that being close to the water table in Howard Beach drives higher-than-average termite pressure in commercial buildings. Plan: trench-and-treat the soil along the foundation with liquid termiticide, direct treatment of the affected wall, install perimeter bait monitoring stations. He was honest about structural damage he observed and recommended a contractor evaluation for the affected joist. Treatment in a single day. Three months in: zero termite activity. Quarterly monitoring stations continue. Any commercial property owner in Queens should have annual termite inspections done.
2025-10-12
General Pest Control Reviews
Read what NYC residents and businesses say about our general pest control services. Our licensed exterminators have earned top ratings for general pest control across every borough. See our general pest control service page for full details and pricing information.
Stephanie Martinez
Flatbush, Brooklyn — Salon — Flatbush
After opening our new salon in Flatbush we found droppings in the supply closet, signs of mice in the back, and silverfish in the bathroom. Rather than deal with three separate vendors, I called NYC Commercial Exterminator for a full commercial pest treatment. Their tech handled everything in a single comprehensive visit: gel bait for cockroaches, mouse exclusion with monitoring stations, residual treatment for silverfish. Follow-up two weeks later: dramatic improvement across the board. One knowledgeable commercial exterminator handling everything at once just makes sense for a small business. Great service for any salon, retail shop, or office in Brooklyn dealing with multiple pest issues.
2025-09-18
Daniel Chen
Sunset Park, Brooklyn — Food manufacturer — Sunset Park
We run a small food manufacturing operation in Sunset Park — a commissary kitchen producing wholesale baked goods. We needed AIB-audit-ready pest control for our wholesale clients. NYC Commercial Exterminator built us a comprehensive IPM program: weekly exterior bait monitoring, monthly interior inspection, quarterly deep treatment, all documented to AIB standards. Our last AIB audit scored higher on the pest control section than we've ever scored. The documentation alone justifies the cost — but the pest control results are equally strong. This is the commercial pest vendor that small food manufacturers in NYC have been looking for.
2026-01-05
Amanda Sterling
SoHo, Manhattan — Retail boutique — SoHo
I own a retail boutique in SoHo and needed pest control service after finding evidence of mice in the stockroom and a few cockroaches in the break room. NYC Commercial Exterminator handled it with the discretion a SoHo street-level retail business needs. Their tech arrived early before we opened, was neat and professional, completed treatment without leaving any visible signs of pest control work. He sealed entry points for the mice, applied targeted gel bait for the cockroaches, set up discreet monitoring stations. Monthly maintenance visits are scheduled for early mornings. Three months in: stockroom completely pest-free, zero issues. If you run a shop or office in Manhattan and need an exterminator who understands the importance of discretion and minimal disruption, this is the team.
2026-02-17
Licensed. Insured. Trusted by Thousands of NYC Properties.
From studio apartments to commercial kitchens — we’ve seen it all and eliminated it all.
Self-booking is the fastest path for same-day & emergency service — and saves you $25 off your first hour.
Pest Control Reviews by Borough
Our exterminators serve every neighborhood in New York City. Browse reviews from customers in your borough to see how our pest control team handles the unique challenges of each area. From pre-war buildings in Manhattan to detached homes in Staten Island, our exterminators adapt their pest control approach to the specific conditions of your property and neighborhood. Visit our service areas page for a complete list of neighborhoods we cover.
Manhattan Exterminator Reviews
Manhattan residents trust our licensed exterminators for reliable pest control across the borough. From Washington Heights, Tribeca, East Village and beyond, our pest control technicians know the specific pest challenges that Manhattan properties face.
Maria Gonzalez
Washington Heights, Manhattan — Restaurant — Washington Heights
I run a Dominican restaurant on 181st Street and we'd been fighting German cockroaches for months — my previous pest vendor would spray, leave, and the roaches were back in a week. NYC Commercial Exterminator's tech walked the whole kitchen, dish pit, dry storage, and dining area, found harborage behind the line and under the dish sink we didn't even know about, and put together a gel bait + IGR plan. Within two weeks we saw a massive drop. By week four they were gone. They also gave me a full DOH-ready pest log with EPA-reg numbers and product info, which is the documentation my last guy could never produce. We passed our last inspection clean. Real commercial pest control, not just someone spraying chemicals.
2026-01-15
Sarah Mitchell
Tribeca, Manhattan — Class A office — Tribeca
Our Tribeca law firm started seeing mouse droppings in the office kitchen and copy room. As you can imagine, mice in a Class A office building with high-end clients walking through is unacceptable. NYC Commercial Exterminator came in after-hours so the team never saw any pest activity, identified that the contractor for our recent buildout had left gaps around new plumbing and HVAC penetrations, sealed everything with copper mesh, set up discreet monitoring stations, and gave us a written report we shared with building management to get reimbursed. Two weeks: mouse-free. Smart, professional, completely discreet — exactly what a corporate environment requires.
2026-01-22
Thomas Brown
East Village, Manhattan — Bar — East Village
I run a small bar on Avenue A and we had a cockroach issue creeping into the dishwell area and behind the speed wells. NYC Commercial Exterminator handled my side of the operation cleanly — gel bait, dust in wall voids, entry-point sealing — and roach activity dropped dramatically within a week. Four stars (not five) only because in a multi-tenant building this old, complete elimination requires the whole building to treat coordinated, which my landlord hasn't agreed to yet. But for what they could control in my space, the work was excellent and they were honest that without building-wide treatment some carryover from neighbors was likely. Appreciate the honesty and expertise.
2025-12-05
Patricia Lopez
Harlem, Manhattan — Restaurant — Harlem
We run a chicken restaurant on 125th Street and had a serious rat problem in the back alley and basement. We could hear them in the walls, customers were noticing activity near the dumpster, and a near-miss with a DOH inspector spurred immediate action. NYC Commercial Exterminator sent a tech with serious rat experience in Upper Manhattan. He explained that nearby construction and sanitation patterns in the area were driving the pressure. The plan: exterior tamper-resistant bait stations, burrow treatment in the alley where he identified active runs, basement exclusion with steel mesh on utility penetrations, replacing a deteriorated basement window, and new door sweeps. Within three days the noise stopped. Follow-ups confirmed control. Cleaned our next DOH inspection. Excellent commercial pest control.
2026-01-08
Mark Johnson
Midtown, Manhattan — Multi-location restaurant group — Midtown
We operate a six-location restaurant group across Midtown and downtown Manhattan. Consolidating pest control onto NYC Commercial Exterminator across all six locations was the best vendor decision we've made in two years. They handle weekly visits at the highest-volume locations, monthly at the others, all at the same $249/hr fully inclusive rate. Every visit produces an inspection-ready report. They flag conducive conditions our internal team can fix before they become DOH issues. Across six locations, our inspection scores have improved measurably and we've eliminated the scramble for emergency calls. Single point of contact for all six. Best commercial pest vendor in NYC.
2026-02-14
Nancy White
Inwood, Manhattan — Mixed-use building — Inwood
I manage a small mixed-use building in Inwood — sixteen units plus a ground-floor laundromat and a deli — and maintaining pest control across all of it was always a hassle. We brought NYC Commercial Exterminator on as building-wide pest control about a year ago and the improvement has been dramatic. Monthly visits cover common areas, basement, compactor room, and any tenant units that reported issues, plus the two commercial tenants on the ground floor. Detailed log every visit. Tracking trends. Demonstrating compliance during HPD inspections. Pest complaints dropped to nearly zero. Our commercial tenants are happy, HPD record is spotless. Any property manager looking for reliable, building-wide commercial pest control — this is the answer.
2025-12-12
Brian Murphy
Murray Hill, Manhattan — Restaurant — Murray Hill
A wasp nest formed under the awning at our Murray Hill restaurant entrance right at the height of patio dining season. Customers walking into the host stand were getting buzzed. NYC Commercial Exterminator was on site within two hours of our call. The tech assessed (yellow jacket nest the size of a softball), removed it safely after our closing time so no customers were present, and applied residual product around the awning to deter return. He came back the next day to confirm zero activity and to provide a written report. Patio service was back to normal the next night. This is exactly the response time and discretion a restaurant operator needs during service season.
2025-08-05
Susan Kim
Chelsea, Manhattan — Gym — Chelsea
I run a gym in Chelsea and got a bed bug introduction in the locker room — a member had unknowingly brought one in. Worst nightmare for a gym. NYC Commercial Exterminator was on site within hours, did a K-9 inspection across both locker rooms and the studio rooms, confirmed activity limited to the originating locker bank. Targeted heat treatment overnight when we were closed, follow-up two weeks later was clean. Provided documentation we shared transparently with members so they knew we'd taken it seriously. Zero membership impact. Professional, fast, discreet — exactly what a hospitality-style business needs from a commercial exterminator.
2026-01-29
Rebecca Goldberg
Upper West Side, Manhattan — Medical practice — Upper West Side
Mice in our Upper West Side medical practice. Even nice Manhattan commercial spaces get pest issues. NYC Commercial Exterminator was discreet and professional — they understood we needed treatment that wouldn't impact patient comfort or any sensitive medical equipment. Their tech identified entry points around old radiator pipes and a gap in the building service door. He sealed everything, set up monitoring stations, and the mice were gone within a week. Four stars not five only because our initial appointment had to be pushed back by a day. Actual work was flawless. This commercial pest control company understands how to work in healthcare environments. Recommend without hesitation.
2025-12-29
Amanda Sterling
SoHo, Manhattan — Retail boutique — SoHo
I own a retail boutique in SoHo and needed pest control service after finding evidence of mice in the stockroom and a few cockroaches in the break room. NYC Commercial Exterminator handled it with the discretion a SoHo street-level retail business needs. Their tech arrived early before we opened, was neat and professional, completed treatment without leaving any visible signs of pest control work. He sealed entry points for the mice, applied targeted gel bait for the cockroaches, set up discreet monitoring stations. Monthly maintenance visits are scheduled for early mornings. Three months in: stockroom completely pest-free, zero issues. If you run a shop or office in Manhattan and need an exterminator who understands the importance of discretion and minimal disruption, this is the team.
2026-02-17
Brooklyn Exterminator Reviews
Brooklyn residents trust our licensed exterminators for reliable pest control across the borough. From Williamsburg, Park Slope, Crown Heights and beyond, our pest control technicians know the specific pest challenges that Brooklyn properties face.
James Chen
Williamsburg, Brooklyn — Boutique hotel — Williamsburg
We run a 24-unit boutique hotel in Williamsburg and got a bed bug complaint from a guest. We needed it handled fast and discreetly — bad reviews can destroy us. I called NYC Commercial Exterminator on a Friday afternoon and they had a K-9 inspection team on site Saturday morning. Confirmed activity in the originating room and one adjacent room. They did whole-room heat treatment overnight, both rooms back in service by check-in time. Two-week follow-up was clean. Provided full documentation we shared with the original guest as a goodwill gesture. Every hotel operator in NYC needs a commercial bed bug vendor like this on speed dial.
2026-02-03
Angela Thompson
Park Slope, Brooklyn — Cafe — Park Slope
Every winter our Park Slope cafe got mice in the back-of-house — droppings in the dry storage, scratching in the walls — and our previous pest vendor was just resetting traps month after month. NYC Commercial Exterminator's exterminator spent over an hour inspecting basement to attic and found a dozen entry points: gaps around old radiator pipes, a deteriorating door sweep on the basement entry, and openings where plumbing stacks went through the floors. They sealed every gap with appropriate materials, set up interior monitoring stations, and added an exterior bait program. We've now made it through two winters with zero mouse sightings in the cafe. This is the difference between a real commercial pest control program and a pest vendor who just shows up to bill you.
2026-02-18
Michael Rodriguez
Crown Heights, Brooklyn — Hostel — Crown Heights
We operate a hostel in Crown Heights with high guest turnover and bed bug introductions are an existential risk. We had a confirmed report from a guest and needed it eliminated before our next group booking. I had already tried two other companies in the past for similar issues and neither fully resolved it. NYC Commercial Exterminator's tech inspected every room, not just the reported one, and found early-stage activity had spread to two adjacent rooms via the shared HVAC. Heat treatment across all three rooms, dust treatment in wall voids, mattress encasements on every bed. Two-week follow-up caught a few remaining nymphs. Final inspection: clean. Two months of zero reports since. Every hostel and hotel operator in NYC needs this team.
2025-10-15
Lisa Anderson
Bay Ridge, Brooklyn — Mixed commercial building — Bay Ridge
I own a small commercial building in Bay Ridge that I lease to a dry cleaner and an insurance office. The dry cleaner tenant noticed a winged termite swarm coming out of the wall near their back room. NYC Commercial Exterminator did a full structural inspection and confirmed subterranean termite activity along the back foundation wall. They presented options: liquid barrier treatment versus bait station monitoring. We went with the liquid barrier given the active infestation. Treatment took a day, no disruption to either tenant. Annual monitoring inspections set up. As a small commercial landlord I appreciated the clarity, options, and follow-through.
2025-08-22
Diana Cohen
Prospect Heights, Brooklyn — Catering kitchen — Prospect Heights
Every winter our Prospect Heights catering kitchen would get mice — droppings in the dry storage, scratching in the walls, the works. We're near the Botanic Garden and the tech explained that proximity to green spaces plus older building stock = ideal mouse conditions. NYC Commercial Exterminator did a full envelope exclusion: sealed over twenty entry points, gaps around basement pipes, openings where the facade meets the roof line. Then interior monitoring stations and exterior bait. Two winters into the program: exactly zero mice inside the kitchen. After years of seasonal frustration this is the first real solution. Worth every cent for commercial rodent control in Brooklyn.
2025-11-30
Stephanie Martinez
Flatbush, Brooklyn — Salon — Flatbush
After opening our new salon in Flatbush we found droppings in the supply closet, signs of mice in the back, and silverfish in the bathroom. Rather than deal with three separate vendors, I called NYC Commercial Exterminator for a full commercial pest treatment. Their tech handled everything in a single comprehensive visit: gel bait for cockroaches, mouse exclusion with monitoring stations, residual treatment for silverfish. Follow-up two weeks later: dramatic improvement across the board. One knowledgeable commercial exterminator handling everything at once just makes sense for a small business. Great service for any salon, retail shop, or office in Brooklyn dealing with multiple pest issues.
2025-09-18
Anthony Russo
Sheepshead Bay, Brooklyn — Seafood restaurant — Sheepshead Bay
We run a seafood restaurant in Sheepshead Bay and proximity to the water plus the dumpster behind us created a heavy rat problem in our back alley. Customers were starting to notice on their way to the patio entrance. NYC Commercial Exterminator's tech understood the unique pressure on waterfront restaurants. The plan: exterior bait stations, burrow treatment in the alley, exclusion at the dumpster pad including a new door sweep and mesh on the wall vents, plus weekly monitoring during peak season. Within two weeks the back alley was clean. Their tech is genuinely knowledgeable about rat behavior near coastal commercial properties. Highly recommend for any waterfront restaurant or food business.
2025-07-18
Frank Russo
Bushwick, Brooklyn — Brewery — Bushwick
Drain flies were taking over the bathrooms and floor drains at our Bushwick brewery. Customers were noticing and a few were leaving reviews mentioning the flies. NYC Commercial Exterminator's tech immediately diagnosed bacterial drain biofilm buildup as the breeding source — not just bad luck. He treated every drain with a bio-enzyme product designed to break down the biofilm, recommended a maintenance protocol my team could run weekly, and scheduled a two-week follow-up. The flies were gone within ten days. We've kept up the bio-enzyme maintenance and haven't seen another fly. This is the kind of commercial pest expertise small operators usually can't find.
2026-02-01
Heather Kim
Brighton Beach, Brooklyn — Assisted living — Brighton Beach
We run a small assisted living facility in Brighton Beach and discovered bed bugs in one resident's room after a family visit. Sensitive situation with elderly residents and we needed it handled with care and absolute discretion. NYC Commercial Exterminator's tech was compassionate, patient, and explained everything in simple terms. He did K-9 inspection across adjacent rooms (clean), targeted treatment of the affected room and a precautionary treatment of the adjacent storage closet. Two treatments, two follow-ups, full elimination. Our state inspector noted the documentation as exemplary. The compassion and professionalism this team showed our residents was exceptional — exactly the right vendor for healthcare and senior living commercial properties.
2025-10-25
Daniel Chen
Sunset Park, Brooklyn — Food manufacturer — Sunset Park
We run a small food manufacturing operation in Sunset Park — a commissary kitchen producing wholesale baked goods. We needed AIB-audit-ready pest control for our wholesale clients. NYC Commercial Exterminator built us a comprehensive IPM program: weekly exterior bait monitoring, monthly interior inspection, quarterly deep treatment, all documented to AIB standards. Our last AIB audit scored higher on the pest control section than we've ever scored. The documentation alone justifies the cost — but the pest control results are equally strong. This is the commercial pest vendor that small food manufacturers in NYC have been looking for.
2026-01-05
Queens Exterminator Reviews
Queens residents trust our licensed exterminators for reliable pest control across the borough. From Astoria, Flushing, Long Island City and beyond, our pest control technicians know the specific pest challenges that Queens properties face.
Robert Williams
Astoria, Queens — Independent grocery — Astoria
We run a small grocery store on Steinway Street and started hearing scratching in the walls overnight. Then we found gnaw marks on bagged rice in the back stockroom and droppings near the dumpster pad. Rats. NYC Commercial Exterminator did a full exterior walkthrough — found three entry points: a gap around our dryer vent, a foundation crack near the basement window, and a hole where an old cable line used to run. They sealed everything with steel mesh and metal flashing, put tamper-resistant bait stations around the building perimeter, and snap traps in the basement. Scratching stopped within a week. Two follow-up visits confirmed the exclusion held. This is what commercial rodent control should look like — not just trapping, but solving the entry-point problem.
2025-12-20
David Kim
Flushing, Queens — Restaurant — Flushing
I own a small Korean restaurant in Flushing and we were getting hammered with cockroaches no matter how clean we kept the kitchen. Turns out the previous tenant in our space had a serious infestation and never properly remediated it. NYC Commercial Exterminator's tech identified the species (German cockroach), located the source (gel bait residue from a half-done DIY job that was actually attracting roaches), and built a treatment plan. Three visits, comprehensive documentation, and a clean DOH walkthrough later, we're cockroach-free. They also flagged conducive conditions I should fix (gap around the gas line under the wok station). My next inspection was A grade.
2025-11-08
Jennifer Park
Long Island City, Queens — Property mgmt — Long Island City
I manage a high-rise residential property for a property management firm in Long Island City and a tenant reported bed bugs. Building-side, that's our liability — we had to act fast. NYC Commercial Exterminator had a tech on site within 24 hours. Confirmed early-stage activity limited to the originating unit. K-9 inspection of the two adjacent units came back clean. Targeted heat treatment of the affected unit, follow-up inspection two weeks later was negative. Full documentation in our compliance file. The tenant was satisfied, the building management team was satisfied, and the issue never spread. This is the kind of vendor relationship a property management portfolio needs.
2026-02-10
Carlos Mendez
Jackson Heights, Queens — Bodega — Jackson Heights
Our family runs a small bodega in Jackson Heights and we needed regular pest control to stay clean on DOH inspections and protect our reputation in the neighborhood. NYC Commercial Exterminator set us up on a monthly commercial pest control program at $249/hr fully inclusive. Each visit: thorough walkthrough, gel bait refresh, monitoring station check, exterior bait stations refilled, written report emailed before the tech leaves the building. Year one of the program: zero pest sightings during business hours, two clean DOH inspections, zero customer complaints. The monthly documentation file is the cleanest pest log I've ever seen. Worth every dollar.
2025-09-30
Kevin O'Brien
Long Island City, Queens — Coworking space — Long Island City
I manage a co-working space in Long Island City and one of our member companies reported bed bugs in a private office (one of the team had unknowingly brought them in from a recent stay somewhere). Coworking + bed bugs = potential PR nightmare. NYC Commercial Exterminator had a K-9 inspection team on site within 24 hours. Confirmed activity limited to that single office and the upholstered chairs. Targeted heat treatment of that office and an adjacent storage closet as a precaution. Follow-up two weeks later: no remaining activity. The team was discreet, professional, and the docs they provided for our property manager were inspection-ready. Worth every dollar.
2026-02-25
Richard Davis
Howard Beach, Queens — Commercial building — Howard Beach
Flying ants out of a basement wall crack at our Howard Beach commercial building turned out to be termite swarmers — a sign of a mature colony. NYC Commercial Exterminator came out same-day and confirmed active subterranean termites. The tech explained that being close to the water table in Howard Beach drives higher-than-average termite pressure in commercial buildings. Plan: trench-and-treat the soil along the foundation with liquid termiticide, direct treatment of the affected wall, install perimeter bait monitoring stations. He was honest about structural damage he observed and recommended a contractor evaluation for the affected joist. Treatment in a single day. Three months in: zero termite activity. Quarterly monitoring stations continue. Any commercial property owner in Queens should have annual termite inspections done.
2025-10-12
Linda Park
Forest Hills, Queens — Restaurant — Forest Hills
Our Forest Hills restaurant was facing a DOH re-inspection after a B grade and we had 14 days to fix everything. NYC Commercial Exterminator came in within 48 hours, did a comprehensive walkthrough, identified every conducive condition the inspector had flagged plus a few they missed, treated for the active cockroach pressure, sealed harborage, and gave us a remediation checklist for the kitchen team. They came back twice during the 14-day window to confirm zero activity. Re-inspection: A grade. Their documentation was the cornerstone of our remediation file. This vendor saved our grade letter. Every NYC restaurant operator needs this team on retainer.
2025-11-22
Steven Wright
Astoria, Queens — Warehouse — Astoria
Pigeons were nesting on the rooftop HVAC and parapet of our Astoria warehouse — droppings everywhere, our delivery trucks were getting hit, and the smell was getting into the loading dock. NYC Commercial Exterminator did a rooftop assessment and installed bird netting under the HVAC equipment, anti-roosting spikes on the parapet ledges where pigeons preferred to land, and gel deterrent in a few protected spots. They also did a one-time deep clean of the dropping accumulation. Pigeons relocated within three weeks and haven't returned. Annual maintenance check included. Real commercial bird exclusion work — not just chasing the birds away temporarily.
2025-08-30
Bronx Exterminator Reviews
Bronx residents trust our licensed exterminators for reliable pest control across the borough. From Riverdale and beyond, our pest control technicians know the specific pest challenges that Bronx properties face.
Michelle Hernandez
Riverdale, Bronx — Daycare — Riverdale
Carpenter ants in the wood beams of our Riverdale daycare facility. As a daycare we needed the safest possible treatment given the kid-on-premises sensitivity. NYC Commercial Exterminator was the only commercial pest company I called that led with the safety question — they recommended a non-repellent targeted bait protocol that completely avoids broadcast spraying, and scheduled treatment for a weekend when no children were on site. They walked me through every product they used (with EPA-reg numbers for our state inspector), provided MSDS sheets, and detailed re-entry guidance. Two follow-ups confirmed elimination. Safest, most professional commercial pest control I've ever used. Specifically the right vendor for sensitive-population commercial properties like daycare, healthcare, and schools.
2025-09-08
Staten Island Exterminator Reviews
Staten Island residents trust our licensed exterminators for reliable pest control across the borough. From St. George and beyond, our pest control technicians know the specific pest challenges that Staten Island properties face.
Michael Sullivan
St. George, Staten Island — Commercial building — Staten Island
Raccoons broke into the attic of our Staten Island commercial building (we lease the ground floor as a community space and storage above). Heard scratching, found a damaged section of roof flashing. NYC Commercial Exterminator's wildlife operator (DEC licensed for nuisance wildlife) inspected the attic, set humane one-way exclusion doors so the family could exit but not return, then sealed the entry point properly with metal flashing. Came back to remove the exclusion door after confirming the attic was clear. Annual inspection scheduled. Professional, humane, and the documentation is squared away. The right approach for commercial buildings with wildlife issues.
2025-08-15
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Our Commitment to Customer Satisfaction
At NYC Commercial Exterminator, customer satisfaction is not just a marketing slogan. It is the foundation of every pest control treatment we perform and every interaction our exterminators have with the people of New York City. When you read our reviews, you will notice a pattern: customers consistently praise the thoroughness of our inspections, the knowledge of our pest control technicians, the effectiveness of our treatments, and the professionalism of our entire exterminator team. These are not accidents. They are the result of a deliberate commitment to excellence in every aspect of our pest control operations.
Every exterminator on our team holds a valid NYS DEC Commercial Pesticide Applicator license, which requires passing rigorous examinations and completing ongoing continuing education. But licensing is just the starting point. Our pest control technicians undergo extensive internal training on the latest treatment methods, customer communication, property protection protocols, and the specific pest challenges that are unique to New York City properties. Whether they are treating a pre-war walkup in Washington Heights or a modern high-rise in Long Island City, our exterminators understand the building types, pest species, and treatment approaches that deliver the best results.
We believe that effective pest control begins with a thorough inspection. That is why every one of our pest control services starts with a comprehensive assessment of your property. Our exterminators do not just look at the area where you are seeing pests. They inspect the entire property to understand the full scope of the issue, identify entry points and conducive conditions, and develop a treatment plan that addresses root causes rather than just symptoms. This approach is why our customers consistently report long-lasting results from our pest control treatments, rather than the temporary relief they experienced with other exterminator services.
Transparency is another core value that runs through every customer review. Our exterminators provide free inspections, written quotes before any work begins, and clear explanations of what treatment is being recommended and why. There are no hidden fees, no surprise charges, and no high-pressure upselling. If a simple treatment will solve your pest problem, that is what we will recommend. If a more comprehensive approach is needed, we will explain exactly why and give you all the information you need to make an informed decision. This honest, straightforward approach to pest control is reflected in the trust our customers express in their reviews.
Our satisfaction guarantee backs up every treatment we perform. If pests return between scheduled pest control treatments, we come back at no additional charge. This guarantee applies to all of our services, from cockroach extermination and bed bug treatment to rat extermination and mouse control. We stand behind our work because we are confident in the quality of our exterminator services and the training of our pest control team.
Communication is something our reviewers highlight again and again. From the moment you call our office to the completion of your final follow-up visit, our team keeps you informed at every step. Our exterminators explain what they find during the inspection, what treatment they recommend, how to prepare for the treatment, what to expect during and after application, and what follow-up will be needed. We also provide written reports after every service visit, which are especially valuable for property managers and commercial clients who need documentation for compliance purposes. This level of communication is a hallmark of professional pest control, and it is something we take seriously with every single customer.
We are also deeply committed to using safe, EPA-approved products and methods. Our pest control treatments use targeted applications that minimize exposure to non-target organisms, including your staff, customers, and the environment. Our exterminators are trained in Integrated Pest Management (IPM) principles, which prioritize non-chemical solutions like exclusion and sanitation recommendations alongside targeted chemical treatments. This balanced, science-based approach to pest control delivers better long-term results while keeping safety as a top priority.
The reviews on this page represent just a fraction of the feedback we receive from our customers across New York City. We are grateful for every review, whether it is five stars or constructive feedback that helps us improve. We read every single review and use that feedback to continuously refine our pest control processes, exterminator training, and customer service protocols. Our 4.9 out of 5 average rating across 2,847+ reviews is something we work hard to maintain every single day.
If you're dealing with a pest issue at your NYC restaurant, office, retail location, warehouse, hotel, healthcare facility, or any commercial property, we invite you to experience the level of pest control service that has earned us these reviews. Contact us for a free quote, call us directly at 212-202-8545. Whether you need a cockroach exterminator, a bed bug specialist, rat control, mouse removal, termite treatment, or general pest control, our licensed exterminators are ready to help. Visit our pricing page to learn about our competitive rates, or check our FAQ page for answers to common pest control questions.
How We Earn 5-Star Exterminator Reviews
Our 4.9-star average does not happen by accident. Every step of our pest control process is designed to deliver an exceptional customer experience from first contact to final follow-up. Here is exactly how our exterminators consistently earn the highest ratings from NYC operators and businesses.
01
Rapid Response & Same-Day Scheduling
When you call our office or submit a quote request, we respond quickly. Most customers speak with a live pest control specialist within minutes, not hours. We offer same-day appointments for urgent pest issues because we understand that when you discover a cockroach infestation or bed bugs at your facility, every hour matters. Our exterminators are deployed across all five boroughs daily, enabling faster response times than most pest control companies in NYC.
02
Comprehensive Free Inspections
Our exterminator does not walk in, spray, and leave. Every pest control service begins with a thorough, free inspection of your entire property. We check entry points, identify pest species, assess the severity of the infestation, and look for conditions that contribute to pest problems. This detailed assessment is what allows us to recommend the most effective treatment plan for your specific situation, whether it involves rat removal, mouse exclusion, or termite protection.
03
Upfront Pricing & Clear Communication
Before any pest control treatment begins, you receive a written quote with no hidden fees. Our exterminators explain exactly what treatment will be performed, what products will be used, how long it will take, and what results to expect. Visit our pricing page for general cost ranges, or request a custom quote for your specific situation. Transparency builds trust, and trust is why our customers leave 5-star reviews.
04
Licensed, Trained Pest Control Technicians
Every exterminator on our team is licensed by the New York State Department of Environmental Conservation and insured for your protection. Beyond licensing, our pest control technicians complete ongoing training in the latest treatment methods, safety protocols, and customer service standards. When you hire us for any pest control service, you are getting a true professional, not a part-timer with a spray can.
05
Targeted, Effective Treatments
We do not believe in one-size-fits-all pest control. Our exterminators use targeted treatment methods matched to the specific pest species and infestation level at your property. Whether it is gel bait for cockroaches, heat or chemical treatment for bed bugs, exclusion and bait stations for rats and mice, or liquid barrier treatment for termites, every treatment is customized. Check our FAQ for more details on our treatment methods.
06
Follow-Up & Guaranteed Results
Our pest control process does not end with the initial treatment. Every service includes scheduled follow-up visits to verify the treatment is working and catch any remaining activity. If pests return between treatments, we come back at no additional charge. This follow-through and accountability is what separates a great exterminator from an average one, and it is why our customers consistently rate us 5 stars. Learn more about our company and our approach to pest control.
Our pest control process also includes something many exterminator companies overlook: education. As you can see in the reviews above, our customers frequently mention that our exterminators took time to explain the biology of the pest they were dealing with, the reasons behind the treatment approach, and the steps the customer could take to prevent future infestations. We believe that an educated customer is a satisfied customer, and that prevention-focused pest control is always more effective and more affordable than reactive treatment.
This education-first approach extends to our FAQ page, where we answer the most common questions about every type of pest control service we offer, and our individual service pages, which provide in-depth information about each pest type, our treatment methods, and what customers can expect during and after treatment. We want you to feel informed and confident in your choice of exterminator before we ever set foot in your property.
For commercial customers, including restaurants, hotels, retail stores, offices, and property management companies, our pest control approach includes detailed documentation and reporting that supports compliance with NYC Department of Health regulations, HPD requirements, and industry-specific standards. Our exterminator team understands that for businesses, pest control is not just about comfort. It is about protecting your livelihood, your reputation, and your legal compliance. That is why our commercial customers are among our most enthusiastic reviewers.
We serve all five boroughs plus New Jersey, Long Island, and Westchester. No matter where your property is located, our pest control exterminators know the area, understand the local pest pressures, and have the experience to deliver results. From Manhattan penthouses to Brooklyn brownstones, Queens row houses to Bronx multi-family buildings, and Staten Island single-family homes, our team has seen it all and treated it all. View our pricing page for transparent cost information, or request a free quote to get started with the pest control company that 2,847+ customers have rated 4.9 out of 5 stars.
More Customer Testimonials
Every pest control job matters to us. Here are more reviews from customers across NYC who trusted our exterminators with their pest problems. Each review tells a story of a real New Yorker who got real results from professional pest control and exterminator services.
Michael Rodriguez
Crown Heights, Brooklyn — Hostel — Crown Heights
We operate a hostel in Crown Heights with high guest turnover and bed bug introductions are an existential risk. We had a confirmed report from a guest and needed it eliminated before our next group booking. I had already tried two other companies in the past for similar issues and neither fully resolved it. NYC Commercial Exterminator's tech inspected every room, not just the reported one, and found early-stage activity had spread to two adjacent rooms via the shared HVAC. Heat treatment across all three rooms, dust treatment in wall voids, mattress encasements on every bed. Two-week follow-up caught a few remaining nymphs. Final inspection: clean. Two months of zero reports since. Every hostel and hotel operator in NYC needs this team.
2025-10-15
Jennifer Park
Long Island City, Queens — Property mgmt — Long Island City
I manage a high-rise residential property for a property management firm in Long Island City and a tenant reported bed bugs. Building-side, that's our liability — we had to act fast. NYC Commercial Exterminator had a tech on site within 24 hours. Confirmed early-stage activity limited to the originating unit. K-9 inspection of the two adjacent units came back clean. Targeted heat treatment of the affected unit, follow-up inspection two weeks later was negative. Full documentation in our compliance file. The tenant was satisfied, the building management team was satisfied, and the issue never spread. This is the kind of vendor relationship a property management portfolio needs.
2026-02-10
Carlos Mendez
Jackson Heights, Queens — Bodega — Jackson Heights
Our family runs a small bodega in Jackson Heights and we needed regular pest control to stay clean on DOH inspections and protect our reputation in the neighborhood. NYC Commercial Exterminator set us up on a monthly commercial pest control program at $249/hr fully inclusive. Each visit: thorough walkthrough, gel bait refresh, monitoring station check, exterior bait stations refilled, written report emailed before the tech leaves the building. Year one of the program: zero pest sightings during business hours, two clean DOH inspections, zero customer complaints. The monthly documentation file is the cleanest pest log I've ever seen. Worth every dollar.
2025-09-30
Lisa Anderson
Bay Ridge, Brooklyn — Mixed commercial building — Bay Ridge
I own a small commercial building in Bay Ridge that I lease to a dry cleaner and an insurance office. The dry cleaner tenant noticed a winged termite swarm coming out of the wall near their back room. NYC Commercial Exterminator did a full structural inspection and confirmed subterranean termite activity along the back foundation wall. They presented options: liquid barrier treatment versus bait station monitoring. We went with the liquid barrier given the active infestation. Treatment took a day, no disruption to either tenant. Annual monitoring inspections set up. As a small commercial landlord I appreciated the clarity, options, and follow-through.
2025-08-22
Thomas Brown
East Village, Manhattan — Bar — East Village
I run a small bar on Avenue A and we had a cockroach issue creeping into the dishwell area and behind the speed wells. NYC Commercial Exterminator handled my side of the operation cleanly — gel bait, dust in wall voids, entry-point sealing — and roach activity dropped dramatically within a week. Four stars (not five) only because in a multi-tenant building this old, complete elimination requires the whole building to treat coordinated, which my landlord hasn't agreed to yet. But for what they could control in my space, the work was excellent and they were honest that without building-wide treatment some carryover from neighbors was likely. Appreciate the honesty and expertise.
2025-12-05
Patricia Lopez
Harlem, Manhattan — Restaurant — Harlem
We run a chicken restaurant on 125th Street and had a serious rat problem in the back alley and basement. We could hear them in the walls, customers were noticing activity near the dumpster, and a near-miss with a DOH inspector spurred immediate action. NYC Commercial Exterminator sent a tech with serious rat experience in Upper Manhattan. He explained that nearby construction and sanitation patterns in the area were driving the pressure. The plan: exterior tamper-resistant bait stations, burrow treatment in the alley where he identified active runs, basement exclusion with steel mesh on utility penetrations, replacing a deteriorated basement window, and new door sweeps. Within three days the noise stopped. Follow-ups confirmed control. Cleaned our next DOH inspection. Excellent commercial pest control.
2026-01-08
Kevin O'Brien
Long Island City, Queens — Coworking space — Long Island City
I manage a co-working space in Long Island City and one of our member companies reported bed bugs in a private office (one of the team had unknowingly brought them in from a recent stay somewhere). Coworking + bed bugs = potential PR nightmare. NYC Commercial Exterminator had a K-9 inspection team on site within 24 hours. Confirmed activity limited to that single office and the upholstered chairs. Targeted heat treatment of that office and an adjacent storage closet as a precaution. Follow-up two weeks later: no remaining activity. The team was discreet, professional, and the docs they provided for our property manager were inspection-ready. Worth every dollar.
2026-02-25
Diana Cohen
Prospect Heights, Brooklyn — Catering kitchen — Prospect Heights
Every winter our Prospect Heights catering kitchen would get mice — droppings in the dry storage, scratching in the walls, the works. We're near the Botanic Garden and the tech explained that proximity to green spaces plus older building stock = ideal mouse conditions. NYC Commercial Exterminator did a full envelope exclusion: sealed over twenty entry points, gaps around basement pipes, openings where the facade meets the roof line. Then interior monitoring stations and exterior bait. Two winters into the program: exactly zero mice inside the kitchen. After years of seasonal frustration this is the first real solution. Worth every cent for commercial rodent control in Brooklyn.
2025-11-30
Richard Davis
Howard Beach, Queens — Commercial building — Howard Beach
Flying ants out of a basement wall crack at our Howard Beach commercial building turned out to be termite swarmers — a sign of a mature colony. NYC Commercial Exterminator came out same-day and confirmed active subterranean termites. The tech explained that being close to the water table in Howard Beach drives higher-than-average termite pressure in commercial buildings. Plan: trench-and-treat the soil along the foundation with liquid termiticide, direct treatment of the affected wall, install perimeter bait monitoring stations. He was honest about structural damage he observed and recommended a contractor evaluation for the affected joist. Treatment in a single day. Three months in: zero termite activity. Quarterly monitoring stations continue. Any commercial property owner in Queens should have annual termite inspections done.
2025-10-12
Stephanie Martinez
Flatbush, Brooklyn — Salon — Flatbush
After opening our new salon in Flatbush we found droppings in the supply closet, signs of mice in the back, and silverfish in the bathroom. Rather than deal with three separate vendors, I called NYC Commercial Exterminator for a full commercial pest treatment. Their tech handled everything in a single comprehensive visit: gel bait for cockroaches, mouse exclusion with monitoring stations, residual treatment for silverfish. Follow-up two weeks later: dramatic improvement across the board. One knowledgeable commercial exterminator handling everything at once just makes sense for a small business. Great service for any salon, retail shop, or office in Brooklyn dealing with multiple pest issues.
2025-09-18
Mark Johnson
Midtown, Manhattan — Multi-location restaurant group — Midtown
We operate a six-location restaurant group across Midtown and downtown Manhattan. Consolidating pest control onto NYC Commercial Exterminator across all six locations was the best vendor decision we've made in two years. They handle weekly visits at the highest-volume locations, monthly at the others, all at the same $249/hr fully inclusive rate. Every visit produces an inspection-ready report. They flag conducive conditions our internal team can fix before they become DOH issues. Across six locations, our inspection scores have improved measurably and we've eliminated the scramble for emergency calls. Single point of contact for all six. Best commercial pest vendor in NYC.
2026-02-14
Nancy White
Inwood, Manhattan — Mixed-use building — Inwood
I manage a small mixed-use building in Inwood — sixteen units plus a ground-floor laundromat and a deli — and maintaining pest control across all of it was always a hassle. We brought NYC Commercial Exterminator on as building-wide pest control about a year ago and the improvement has been dramatic. Monthly visits cover common areas, basement, compactor room, and any tenant units that reported issues, plus the two commercial tenants on the ground floor. Detailed log every visit. Tracking trends. Demonstrating compliance during HPD inspections. Pest complaints dropped to nearly zero. Our commercial tenants are happy, HPD record is spotless. Any property manager looking for reliable, building-wide commercial pest control — this is the answer.
2025-12-12
Brian Murphy
Murray Hill, Manhattan — Restaurant — Murray Hill
A wasp nest formed under the awning at our Murray Hill restaurant entrance right at the height of patio dining season. Customers walking into the host stand were getting buzzed. NYC Commercial Exterminator was on site within two hours of our call. The tech assessed (yellow jacket nest the size of a softball), removed it safely after our closing time so no customers were present, and applied residual product around the awning to deter return. He came back the next day to confirm zero activity and to provide a written report. Patio service was back to normal the next night. This is exactly the response time and discretion a restaurant operator needs during service season.
2025-08-05
Susan Kim
Chelsea, Manhattan — Gym — Chelsea
I run a gym in Chelsea and got a bed bug introduction in the locker room — a member had unknowingly brought one in. Worst nightmare for a gym. NYC Commercial Exterminator was on site within hours, did a K-9 inspection across both locker rooms and the studio rooms, confirmed activity limited to the originating locker bank. Targeted heat treatment overnight when we were closed, follow-up two weeks later was clean. Provided documentation we shared transparently with members so they knew we'd taken it seriously. Zero membership impact. Professional, fast, discreet — exactly what a hospitality-style business needs from a commercial exterminator.
2026-01-29
Anthony Russo
Sheepshead Bay, Brooklyn — Seafood restaurant — Sheepshead Bay
We run a seafood restaurant in Sheepshead Bay and proximity to the water plus the dumpster behind us created a heavy rat problem in our back alley. Customers were starting to notice on their way to the patio entrance. NYC Commercial Exterminator's tech understood the unique pressure on waterfront restaurants. The plan: exterior bait stations, burrow treatment in the alley, exclusion at the dumpster pad including a new door sweep and mesh on the wall vents, plus weekly monitoring during peak season. Within two weeks the back alley was clean. Their tech is genuinely knowledgeable about rat behavior near coastal commercial properties. Highly recommend for any waterfront restaurant or food business.
2025-07-18
Michelle Hernandez
Riverdale, Bronx — Daycare — Riverdale
Carpenter ants in the wood beams of our Riverdale daycare facility. As a daycare we needed the safest possible treatment given the kid-on-premises sensitivity. NYC Commercial Exterminator was the only commercial pest company I called that led with the safety question — they recommended a non-repellent targeted bait protocol that completely avoids broadcast spraying, and scheduled treatment for a weekend when no children were on site. They walked me through every product they used (with EPA-reg numbers for our state inspector), provided MSDS sheets, and detailed re-entry guidance. Two follow-ups confirmed elimination. Safest, most professional commercial pest control I've ever used. Specifically the right vendor for sensitive-population commercial properties like daycare, healthcare, and schools.
2025-09-08
Frank Russo
Bushwick, Brooklyn — Brewery — Bushwick
Drain flies were taking over the bathrooms and floor drains at our Bushwick brewery. Customers were noticing and a few were leaving reviews mentioning the flies. NYC Commercial Exterminator's tech immediately diagnosed bacterial drain biofilm buildup as the breeding source — not just bad luck. He treated every drain with a bio-enzyme product designed to break down the biofilm, recommended a maintenance protocol my team could run weekly, and scheduled a two-week follow-up. The flies were gone within ten days. We've kept up the bio-enzyme maintenance and haven't seen another fly. This is the kind of commercial pest expertise small operators usually can't find.
2026-02-01
Linda Park
Forest Hills, Queens — Restaurant — Forest Hills
Our Forest Hills restaurant was facing a DOH re-inspection after a B grade and we had 14 days to fix everything. NYC Commercial Exterminator came in within 48 hours, did a comprehensive walkthrough, identified every conducive condition the inspector had flagged plus a few they missed, treated for the active cockroach pressure, sealed harborage, and gave us a remediation checklist for the kitchen team. They came back twice during the 14-day window to confirm zero activity. Re-inspection: A grade. Their documentation was the cornerstone of our remediation file. This vendor saved our grade letter. Every NYC restaurant operator needs this team on retainer.
2025-11-22
Steven Wright
Astoria, Queens — Warehouse — Astoria
Pigeons were nesting on the rooftop HVAC and parapet of our Astoria warehouse — droppings everywhere, our delivery trucks were getting hit, and the smell was getting into the loading dock. NYC Commercial Exterminator did a rooftop assessment and installed bird netting under the HVAC equipment, anti-roosting spikes on the parapet ledges where pigeons preferred to land, and gel deterrent in a few protected spots. They also did a one-time deep clean of the dropping accumulation. Pigeons relocated within three weeks and haven't returned. Annual maintenance check included. Real commercial bird exclusion work — not just chasing the birds away temporarily.
2025-08-30
Heather Kim
Brighton Beach, Brooklyn — Assisted living — Brighton Beach
We run a small assisted living facility in Brighton Beach and discovered bed bugs in one resident's room after a family visit. Sensitive situation with elderly residents and we needed it handled with care and absolute discretion. NYC Commercial Exterminator's tech was compassionate, patient, and explained everything in simple terms. He did K-9 inspection across adjacent rooms (clean), targeted treatment of the affected room and a precautionary treatment of the adjacent storage closet. Two treatments, two follow-ups, full elimination. Our state inspector noted the documentation as exemplary. The compassion and professionalism this team showed our residents was exceptional — exactly the right vendor for healthcare and senior living commercial properties.
2025-10-25
Daniel Chen
Sunset Park, Brooklyn — Food manufacturer — Sunset Park
We run a small food manufacturing operation in Sunset Park — a commissary kitchen producing wholesale baked goods. We needed AIB-audit-ready pest control for our wholesale clients. NYC Commercial Exterminator built us a comprehensive IPM program: weekly exterior bait monitoring, monthly interior inspection, quarterly deep treatment, all documented to AIB standards. Our last AIB audit scored higher on the pest control section than we've ever scored. The documentation alone justifies the cost — but the pest control results are equally strong. This is the commercial pest vendor that small food manufacturers in NYC have been looking for.
2026-01-05
Rebecca Goldberg
Upper West Side, Manhattan — Medical practice — Upper West Side
Mice in our Upper West Side medical practice. Even nice Manhattan commercial spaces get pest issues. NYC Commercial Exterminator was discreet and professional — they understood we needed treatment that wouldn't impact patient comfort or any sensitive medical equipment. Their tech identified entry points around old radiator pipes and a gap in the building service door. He sealed everything, set up monitoring stations, and the mice were gone within a week. Four stars not five only because our initial appointment had to be pushed back by a day. Actual work was flawless. This commercial pest control company understands how to work in healthcare environments. Recommend without hesitation.
2025-12-29
Michael Sullivan
St. George, Staten Island — Commercial building — Staten Island
Raccoons broke into the attic of our Staten Island commercial building (we lease the ground floor as a community space and storage above). Heard scratching, found a damaged section of roof flashing. NYC Commercial Exterminator's wildlife operator (DEC licensed for nuisance wildlife) inspected the attic, set humane one-way exclusion doors so the family could exit but not return, then sealed the entry point properly with metal flashing. Came back to remove the exclusion door after confirming the attic was clear. Annual inspection scheduled. Professional, humane, and the documentation is squared away. The right approach for commercial buildings with wildlife issues.
2025-08-15
Jessica Wong
Hoboken, New Jersey — Bakery — Hoboken NJ
I own a small bakery in Hoboken and we had recurring cockroach activity in the back near the dish station and mixer area. Three pest companies had treated it over a year and none of them solved it. NYC Commercial Exterminator's tech ran a targeted IGR + gel bait protocol along with crack-and-crevice work where every previous vendor had missed harborage behind the mixer base. Six weeks later: zero cockroach activity. Three months later: still zero. Whatever the other companies had been doing was clearly not enough. This commercial exterminator team actually solves the problem. Five stars for Hoboken food service.
2025-09-20
Eric Martinez
Garden City, Long Island — Retail center — Garden City LI
We manage a small retail center in Garden City with seven tenants including two restaurants, a hair salon, a small grocer, and three retail shops. NYC Commercial Exterminator runs a monthly commercial IPM program across the entire center plus the common areas, dumpster pad, and exterior. Single monthly invoice for the property manager. Individual reports for each tenant. Cleanest pest control documentation we've ever maintained, and pest complaints across the center are essentially zero. For commercial retail center management, this is the right vendor.
2025-11-15
Amanda Sterling
SoHo, Manhattan — Retail boutique — SoHo
I own a retail boutique in SoHo and needed pest control service after finding evidence of mice in the stockroom and a few cockroaches in the break room. NYC Commercial Exterminator handled it with the discretion a SoHo street-level retail business needs. Their tech arrived early before we opened, was neat and professional, completed treatment without leaving any visible signs of pest control work. He sealed entry points for the mice, applied targeted gel bait for the cockroaches, set up discreet monitoring stations. Monthly maintenance visits are scheduled for early mornings. Three months in: stockroom completely pest-free, zero issues. If you run a shop or office in Manhattan and need an exterminator who understands the importance of discretion and minimal disruption, this is the team.
2026-02-17
Why Reviews Matter When Choosing a NYC Exterminator
Choosing a pest control company in New York City is not a decision to take lightly. With hundreds of exterminators operating across the five boroughs, the quality of service varies dramatically. Some pest control operators are unlicensed, use improper products, or provide ineffective treatments that waste your money and leave your pest problem unresolved. That is why reading verified customer reviews is one of the most important steps you can take before hiring an exterminator.
Reviews from real customers give you insight into every aspect of a pest control company's service: their response time, the thoroughness of their inspections, the effectiveness of their treatments, their communication, their pricing transparency, and whether the results last. When you read the reviews on this page, you will see consistent themes that reflect our core values as an exterminator company: honesty, thoroughness, expertise, and results that last.
We encourage every potential customer to compare our reviews with those of other pest control companies. Look for specificity and detail, since genuine reviews describe specific situations, neighborhoods, building types, and outcomes. Look for consistency, because a high average rating across thousands of reviews is more meaningful than a perfect score across a handful. And look for how the company handles the occasional less-than-perfect review, since our response to constructive feedback is always professional, accountable, and focused on making things right.
At NYC Commercial Exterminator, we have built our reputation one customer at a time, one pest control treatment at a time, one five-star review at a time. Our 4.9 average across 2,847+ reviews represents thousands of NYC commercial properties where our exterminators delivered on their promise of effective, professional pest control. We would be honored to earn your trust and your review as well.
Ready to experience five-star pest control for yourself? Request a free quote online, call us at 212-202-8545, or visit our services page to learn more about our cockroach extermination, bed bug treatment, rat removal, mouse control, termite treatment, and general pest control capabilities. Browse our service areas to find coverage in your neighborhood, check our pricing page for transparent cost information, read our frequently asked questions, or learn more about our company and the team behind NYC's most trusted pest control and exterminator service.
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